Dedicated engineering technical support delivered through a specialized contact center, providing round-the-clock assistance for industrial clients facing equipment, automation, or system issues. Our expert technicians handle inbound queries, diagnostics, troubleshooting, and resolution for SCADA-integrated assets, machinery, and control systems via phone, chat, or remote access. Integrated with AR5 Field Nexus, this service ensures continuous asset vigilance, our team monitors in real time and proactively calls customers the moment any parameter deviates from normal, combining responsive contact center expertise with predictive engineering support to minimize downtime and maintain operational continuity in manufacturing, energy, and process industries.

Comprehensive, end-to-end IT and engineering technical support covering hardware, software, networks, cybersecurity, and specialized industrial systems (including SCADA, PLCs, IoT sensors, and data analytics platforms). Our full-stack team delivers proactive maintenance, system optimization, integration, upgrades, and emergency fixes to ensure reliable performance across enterprise and field environments. we provide 24/7 customized monitoring of customer assets, watching for deviations and making immediate calls to initiate corrective actions, blending deep IT infrastructure expertise with engineering-grade support for seamless operations in heavy industry, utilities, and automated facilities.

Cutting-edge remote engineering technical support using augmented reality (AR) tools for live, hands-free visual guidance to on-site personnel. Experts connect via AR headsets or devices to overlay diagnostics, step by step instructions, annotations, 3D models, and real-time data directly onto the user’s field of view, accelerating complex troubleshooting, repairs, commissioning, or training for industrial equipment and systems. Powered by AR5 Field Nexus, this service includes always-on asset monitoring; whenever an anomaly occurs, our team engages proactively with a call and can switch to live AR guidance instantly, delivering expert intervention without travel delays for maximum efficiency in manufacturing, energy, robotics, and field service scenarios.